Deactivated Account, so Can't call from outside country to reactivate

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I'm a Contributor Level 1 JusMe
I'm a Contributor Level 1

Deactivated Account, so Can't call from outside country to reactivate

Unfortunately, last month I neglected to pay my prepaid account, and now that I'm overseas (Mexico) and trying to pay for it, I cannot access the credit card logo in order to enter my number, etc.

 

Heeeelp!  I tried phoning the outside US & Canada number, but the Mexican phone system seemed to reject it, although I couldn't understand what was said.  I suspect that because the account has been deactivated, I cannot enter the necessary credit card information, and the call has been rejected by Fido?

 

Really need help to reacivate that account.

 

 

***Edited to add Labels***

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Former Moderator FidoAlyson
Former Moderator

Re: Deactivated Account, so Can't call from outside country to reactivate

Hey JusMe,

Hang in there Smiley I'm sending you a private message right away!

Keep in mind that when it comes to questions related to your account, you can always contact us through  Facebook or Twitter



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I'm a Contributor Level 1 JusMe
I'm a Contributor Level 1

Re: Deactivated Account, so Can't call from outside country to reactivate

Sounds good - but only for those who have a Facebook or Twitter account, something I've managed to avoid.  Email and my Fido have been enough.

 

Alyson and I are trying to work it out in private messaging.

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