December 2017
How is Fido adhering to the updated Wireless Code regarding data overage? I don't believe Fido has traditional Family or Shared plans. How will Fido obtain my approval for any data overage on my son's mobile line? I am the main wireless account holder.
Thank you.
"On shared family plans, only the wireless account holder, not just any device holder, can consent to extra data or roaming charges.
This should end parents' pain of a teenage son or daughter agreeing to extra data for streaming or remote use of the cellphone without regard to the cost."
Solved! Go to Solution.
December 2017
Hello Srmontminy,
Welcome to the community!
While I cannot provide a direct answer to your question, you should note that the provisions in the Wireless code do not necessarily prevent all data overages on your son's line.
The new provision limiting data and roaming overage charges states:
The account holder, by default, is the only one who can consent to data overage and data roaming charges beyond the established limits, or authorize another user to do so. ~ taken from here.
The established limits are $50 overage for data and $100 overage for roaming data within a single billing cycle. So it's possible that your son (or any other additional line users) could still accumulate overage charges -- just not greater than $50 without your consent. It's also worth noting that the cap applies on a per-account basis (see Wireless code above).
Hope this helps
Cheers
May 2018
August 2018
Hey everyone,
I just wanted to provide an update on this.
All users on the account can consent to additional charges. Good news though,the account holder can now choose which phone numbers have access to accept the $50 overage block in order to continue using data.
This can be done on fido.ca directly by the account holder Here are the steps:
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October 2021
Hi Team. Looking for this in 2021 and Fido.ca myaccount no longer showing me the option to manage auth users for WCOC data overage. Am I missing something?
October 2021
Hey @dogabone
When did you see that change happen on your end?
And have you tried reinstalling the app to see if you get the same result?
December 2017
Hello @srmontminy,
Welcome to the community!
You are correct Fido does not have family or shared plans so that clause would not apply, you as the account holder will be responsible for your account and any additional users you have on the account.
Its under Fido Terms of Service article 1, section c, clause 2 here.