Data and Voicemail

[BJohn]

For a while now, my voicemail will hang up on me as soon as i dial. As well, my data doesnt work. When i turn it on and try to access the internet, it acts like it isnt connected. What can I do to fix these things?

[afterthefact · Accepted solution]

Hi @BJohn sounds like you need to adjust the settings in your phone (probably a non-Fido phone).

Check here for Internet Settings:

https://www.fido.ca/consumer/content/configure-unlocked-device-guide

For Voicemail Service Center Number here are the instructions depending on the type of device you have:

• iPhone: Dial *5005*86*+14168216549# 
• Android: Go to Settings > Call Settings > Voicemail Settings > Voicemail Number and input +14168216549

If the above steps don't work or if you're still having trouble please contact us:  http://www.fido.ca/contactus

[FidoPamela]

Hey @BJohn! 

Were you able to get this sorted out? 

Keep us in the loop  

[FidoMaria]

Hi @BJohn & welcome to the Community!

Can you give us a bit more details? What phone are you using? Do you have a prepaid account or postpaid account? Did you make any changes to your account recently?

The more info we have, the better we'll be able to help you.