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Data and Voicemail

I'm a participant level 1
I'm a participant level 1

For a while now, my voicemail will hang up on me as soon as i dial. As well, my data doesnt work. When i turn it on and try to access the internet, it acts like it isnt connected. What can I do to fix these things?


I'm experienced level 3
I'm experienced level 3

Hi @BJohn sounds like you need to adjust the settings in your phone (probably a non-Fido phone).


Check here for Internet Settings:


For Voicemail Service Center Number here are the instructions depending on the type of device you have:


  • iPhone: Dial *5005*86*+14168216549# 
  • Android: Go to Settings > Call Settings > Voicemail Settings > Voicemail Number and input +14168216549


If the above steps don't work or if you're still having trouble please contact us:


Former Moderator
Former Moderator

Hey @BJohn


Were you able to get this sorted out? 


Keep us in the loop Smiley 

Former Moderator
Former Moderator

Hi @BJohn & welcome to the Community!


Can you give us a bit more details? What phone are you using? Do you have a prepaid account or postpaid account? Did you make any changes to your account recently?


The more info we have, the better we'll be able to help you. Smiley