Data Card Cancellation

[Vickie1]

I will like to cancel my data card if my 2-year contract has ended. How can I confirm that? I checked my account and it said my activation date is on Nov 24, 2017 but I remember I activated my phone and data cards on a different date. Also, my billing period just started, if I cancel at this point, will it charge me for the full month or will it return the charge of the remaining days after the cancellation date?

[KAPABLE-K · Accepted solution]

Hello @Vickie1,

You will need to contact customer service in order to have the data only line canceled. you can reach out to them through any of the available methods listed here.

[Vickie1]

I checked my online account and in the app but I can't find a cancellation button. I tried to change the plan but there isn't an option to cancel it. Do I have to call in and pay the $10 cusomter service fee to cancel my data line?

[KAPABLE-K]

Hello @Vickie1,

Only a Fido representative can cancel a service, the $10 service fee does not apply to cancellation.

[Vickie1]

Thank you. In this case, I will give them a call. 

[KAPABLE-K]

The data only plans do not work like a post-paid cell line the charges are not pro-rated. Once you are billed for a new cycle and you want to cancel in the middle of a cycle then you will not get any refund. 

[Vickie1]

Thank you very much. I will go through the right channel by the end of my current cycle in this case.