Customer care agents locations

[Ash333]

Twice when I've called fido to talk with an agent the recorded message no longer says "100% Canadian based specialists" it just says "specialists" are Fido agents no longer 100% based on Canada or are they now in other parts of the world now?

[FidoAnthony · Accepted solution]

Hey @Ash333,

We have different contact centers throughout Canada and Canada only. 

To confirm, were your questions or concerns answered by the Fido specialists when you called in?

Let us know! 😀

[Ash333]

Ok I see thanks for clarification.....yes they were answered thanks....just needed to clarify something about my billing