I called the customer support on 27th December, 2021 for cancelling the device protection add on to my plan. They said they would send me a mail about it, but I did not get the mail. On top of it, I see the added charges of device protection in my bill, which would mean they did not cancel it. This is not acceptable and highly unprofessional!
Happy New Year and Welcome to the Community!
Sorry to hear your request to cancel the device protection might not have been processed before your most recent bill was issued. If you would like to verify the device protection is cancelled, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀