Been a loyal Fido customer even before merger with Rogers (1998)
Today I called Fido to get a date for potential renewal ,
rep told me, the last time i spoke with retention, they didn’t actually renew my contract but just changed it and I was “misinformed”
It was during the first initiation of the 10GB craze when I had this conversation 2018
I replied “so for about a year I havnt been on a contract and I can leave any time?” Fido rep said yes ....and then Is there anything else I can help with? I asked why would it be feesible to keep my 4 lines with Fido and they had no response.
Final words from rep “I hope I have answers your questions” and hung up.
i guess i can start looking elsewhere ...
Hey @Gale !
Thanks for being with us for such a long time, it definitely means a lot to us.
I'm really sorry if there was any misunderstanding regarding the renewal of your line. We will send you a PM and take a look into this.