Contract renewal

Reply
I'm a Participant Level 3 Gale
I'm a Participant Level 3

Contract renewal

Been a loyal Fido customer even before merger with Rogers (1998)

Today I called Fido to get a date for potential renewal , 

rep told me, the last time i spoke with retention, they didn’t actually renew my contract but just changed it and I was “misinformed”

 

It was during the first initiation of the 10GB craze when I had this conversation 2018

 

I replied “so for about a year I havnt been on a contract and I can leave any time?” Fido rep said yes ....and then Is there anything else I can help with? I asked why would it be feesible to keep my 4 lines with Fido and they had no response. 

Final words from rep “I hope I have answers your questions” and hung up. 

 

i guess  i can start looking elsewhere  ...

Flag this to a Moderator
Message 1 of 2
185 Views
Highlighted
Moderator
Moderator

Re: Contract renewal

Hey @Gale !

Thanks for being with us for such a long time, it definitely means a lot to us.

 

I'm really sorry if there was any misunderstanding regarding the renewal of your line. We will send you a PM and take a look into this. Smiley 

 

 



Flag this to a Moderator
Message 2 of 2
170 Views