I ask the online live chat specialist why my bill increased from $48 to $50 and she says it was because there was a $50 returned payment charge.
And I ask where the policy says the returned payment charge is $50 and she say to look at the page 2 of the bill where I only see a late payment charge of 3% per month which can't roll up to $50 because I just forget only one-month payment.
So I ask her to show me the sentence of that policy and she says "It is already mentions it for you i cannot type it again."
??? Why a customer service can't type the company policy for a customer? I really don't understand.
And when I ask to talk to her supervisor, she says "Am sorry to say this i cannot connect to supervisor for that you have to dial 611 from your fido phone ."
Of course, I know there isn't a specific number for complaints.
Her name is patriciya and her agent ID is I1988878188.
Investigate if you can because I sus she didn't really undertand my fido bill and so she can't explain the $50.
Overall, very unprofessional and unhappy experience.
