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Complaining about overcharge

icon0406
I'm a Participant Level 1
I'm a Participant Level 1

My daughter's phone contract expired October 12, 2021 and we went to another provider for a cheaper monthly plan on October 16 2021.  Fido charged my daughter $45 per month and when I look to pay for her last month usage it went to $256.47 which shoots to 500x the original monthly fee!!!! Why????  Please look into this matter ASAP and if I'm not satisfied with the resolution I will contact CCTS. Thanks

2 REPLIES 2

Cawtau
Senior MVP Senior MVP
Senior MVP

 Hello Icon0406,

 

  Welcome to the community!

 

  Sorry to hear you've received unexpected charges on your daughter's line. Have you had a chance to view the billing details to see what the charges might be for? You can do so via My Account --> Billings & Payments --> View Bill. From there, you should be able to Save or Print a PDF copy of your bill (see here). In addition, you should also be able to view the details online. Any additional charges would be listed under Other Charges and Credits.

 

  If you would like to discuss those charges, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers

 


Hello @icon0406 , sorry to hear you had the surprise of higher charges on your plan, The only way to look into this would be for you to contact the Fido care team at *611 or through any of the contact methods here Help & Support | Fido

As this is the community forum, there isn't anyone here who can do that for you. I would contact sooner than later, hope you can get this sorted.