So far i have invested 23 hrs combined waiting and talking to their agents including supervisors of fido to resolve. Finally found the if we have recording of how they treat and what they say about out plan we can go to CRTC and file a comlaint.
i have been treated very badly, charged so much twice and harassed me again and again over the phone. Told me to go to store and resolve one of the issue with them in pandemic time when life was at stake. Im mentally now so done with this company.
Im glad i got all recordings of their calls when they sell the plan and what they do after we get the plans. I will surely let you guys know after my case moves forward with CRTC.
Welcome to the Community 😊
That's not the kind of experience we aim to provide. We're absolutely transparent about the service we provide so our customers do not encounter any surprises.
The set-up fee is a mandatory fee within the market as long as the line/account is activated through any customer care channel. The long-distance charges apply when usage is made. Did you request an add-on for that?
I'll send you a pm shortly to review the account with you. Talk soon!
I am very sorry there is no transperency in fido. 5 years ago i left fido i had good plan. fido couldnt digest it that i had a such a low plan everymonth they try to scam me by putting roaming charge or something each month . Then i called fido why are you charging me roaming fido guy said because you used service in USA this month i told i have never been to US in my whole life and my passport has no visa stamp of crossing border then after 4 days of regular calling them they waived my fees. you can check my records if you can go that far back. only reason i came back because i needed a cheap plan for my mother and also brought 3 more lines instead of rewarding you guys robbed me twice. I never expected anyone to reply i just want to tell public that this is my experience with fido of what they say and what they do later on when you become their customers. My sister has already changed the service from fido to wind. as soon as my contract will be over im leaving with 4 more lines and never ever coming back.
1:about activation fee I paid 394 ,which i was promised will be refunded, and never got refunded. Upon requesting with fido they said go to store and get it refund from them, knowing that its pandemic time and nobody would choose to go out in public. They made me go there twice and were very rude i felt helpless.
2: About the long distance charges i was told it was part of my loyalty plan forever not for 24 months and customer solution guy hung up on me after 59 mins and didnt bother contacting me. I even within 24 months upgraded my loyalty plan they still counted my long distance call from the beggining of last plan which is ridiculous. I specifically called again waited more than one hour to confirm on fido customer service and lady said you will still have your 1000 long distance with this plan as well.
yesteday i talked to them instead of any apologies and inconvinievce they made me all this time another fido guy hung up on me and said you should have read your bill but why would i read my bill if my bill was consistence if i see any abnormal charges then i will look into my bill. Customer specialist and supervisor said its your fault you should read your bill even if its consistent. I dont think people have time to read their bill eveyone just look at the bill and pay.
My mother is on pension and her phone line is on my account can you imagine what my mother was feeling when she saw a bill of 597 on her phone because she was unaware that you guys took her 1000 international minutes even after renewing the plan within 2 years time.
I got 4 lines from fido and still you guys treat us like that just to make few 100s dinging us here and there.
Oh i forgot supervisor said its written on your bill in small words at the bottom and he said that the way of fido communication and told him when you guys sell your plan you guys call us why dont you guys call us and tell before some changes about to happen to our plans.
Now i very frustrated, i feel ignored and mentally harassed by fido. specially what a 68 year old women whose pension is just 1000 dollars a month can you imagine the pain she is going through when she saw because of fido mistake . she was charged 597. Worst company ever.