Charged for number change

[Halak]

Hello, I'm on prepaid and recently just ported my Alberta number (403) from my previous Ontario number (437) and noticed a $35 number change charge in my transaction.

I tried porting online but the port got stuck and had to call customer service to fix the problem.

[FidoMaria]

Hi @Halak & welcome to the Community!

A charge shouldn't be applicable if the change was for a new area code. Normally it would be waived within 2 business days; are you still seeing the charge?

[Halak]

Hi Maria,

I have just checked my account transaction and it is still there. I'm not sure whether I would receive a bill in a month or two asking me to pay $35. Perhaps the $35 charge was stated in the transaction to allow for the port to go through.

[FidoMaria]

@Halak We can take a look at your account. Send me a PM!