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Charged for International calling

I'm a participant level 1
I'm a participant level 1




I had changed my plan last month, where I specifically added 1000 international calling minutes addon while doing the change. But today when I received the bill I was charged 84.15$ for International calling, this is not acceptable!!


Senior MVP Senior MVP
Senior MVP

Hello Ruchita,


  Welcome to the community!


   Sorry to hear you've incurred unexpected long-distance charges. I understand you recently changed your plan and you added the 1000 International Minutes. I also understand it does show on the images you provided. However, I'm not sure whether that should have been possible or not. As far as I am aware, the 1000 International Minutes was a promotional offer and not necessarily available as an add-on. That particular promotion may not have been available with your new plan. Fido does offer a 1500 Minutes to Select Countries add-on. Though, it should be noted that add-on includes fewer Countries.


  You should note that this forum is community-driven and not intended as a venue for customer services. You would need to contact customer service so they may look into your situation. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀