Change number, problems

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I'm a Participant Level 2
I'm a Participant Level 2

Change number, problems

Hello,
I can't change my number during 2 days. After choosing the number and pressing "NEXT button" I receive this message: "We are currently experiencing technical difficulties and cannot complete your request at this time. If you require immediate assistance, please call 1 888 481-FIDO (3436) and a customer service representative will be happy to assist you. Thank you and we apologize for any inconvenience."
Can you help me? I would like to do it online and don't pay $35.

Best regards

 

 

***Edited to add labels***

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Message 1 of 23
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Former Moderator
Former Moderator

Re: Change number, problems

Hi Fido__user!

 

Welcome to our Community Smiley 

 

Did you try this in a different browser? If so, did you get the same error message? Let me know! 



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Message 2 of 23
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Change number, problems

iPad Air, Google Chrome v.44.XXXX, Internet Explorer 11: the same error message.

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Message 3 of 23
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Former Moderator
Former Moderator

Re: Change number, problems

In that case, how about I send you a PM to help you out with the change Smiley 

 

I'll send you one in just a few minutes. 



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Message 4 of 23
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Change number, problems

Hello!

 

Im glad i found this thread. I have been traveling accross canada for work and last month i also tried to change my phone number online to save the $35 fee and also received the same error. I tried from Internet explorer, chrome, firefox and other computers running similar browsers.

 

HELP!

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Message 5 of 23
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Former Moderator
Former Moderator

Re: Change number, problems

Hi BrownPower! 

 

Welcome to the community! Smiley 

 

I'll send you a PM and help you out with that! You'll receive it soon! 

 

 



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Message 6 of 23
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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Change number, problems

Same problem from last two days. Cant change my number after purchasing new fido sim.

 

"

We are currently experiencing technical difficulties and cannot complete your request at this time. If you require immediate assistance, please call 1 888 481-FIDO (3436) and a customer service representative will be happy to assist you. Thank you and we apologize for any inconvenience.

"

Please help!

 

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Message 7 of 23
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Former Moderator
Former Moderator

Re: Change number, problems

Hi Ashif_eee1, 

 

Are you trying to change the number for the same city? 



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Message 8 of 23
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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Change number, problems

Yes sir!.

 

I have taken the SIM from Eaton Center downtown, Toronto and now trying to select a new number for Toronto City.

 

Can u plz guide me sir?

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Message 9 of 23
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Former Moderator
Former Moderator

Re: Change number, problems

Were you able to do the change in the store? 

 

If not, please let me know, I'll send you a private message so we can look into changing the number. 



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Message 10 of 23
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