Can't see usage after port in

Can't see usage after port in

Can't see usage after port in

I'm a Participant Level 1

Can't see usage after port in

Something went wrong when I activated my account 8 days ago with porting the old number from Bell. Somehow the usage is linked to my temporary number so when i go online or use a mobile app or call into the self serve option it always says no usage has occured

 

**Edited to add tags and labels

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Former Moderator

Welcome to the community @riri0278!

 

Was the port in already done? Did you try to restart your phone after the port in was completed? There could be a small delay on Fido.ca before it gets updated but you should be able to see it soon. Smiley