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Cannot set the actual exact address

I'm a participant level 2
I'm a participant level 2

Whenever I set up my address, it can only be accurate to the road name and area code, but if I don't fill in my apartment name and room number, how can fido accurately send me a refund cheque? But every time I add the name of the apartment building to the address, fido hints that it's not a valid address!

by the way,If I can get the refund directly into my bank account, I don't have to struggle with the address,so please tell me how.


Every time I want to call fido , it asks for a fido phone number, but I've already transferred from fido to virgin so I can't enter the fido number



Hey @jiaobu Smiley


Sorry to hear about that!  


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We'll be happy to help from there.


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