Cannot see my phone plan on my online account

[Mani2000]

My phone plan has been active since the 23rd of November. However, when I log into my account, it doesn't show my plan details at all. Clicking view bill only leads to an error message. I've tried multiple browsers, different internet connections, different devices. Only thing i'm able to see on my account is my account number. No phone plan, no phone number...nothing. How am I meant to port over my number and/or anything else I may want to do if nothing is showing up? Going through the forum, it doesn't look like i'm the only one with this problem at the moment which is even more upsetting. 

[FidoValerie]

Hey @Mani2000

Welcome to Fido and to the Community! 

We're sorry to learn that you're having trouble accessing your account details and requesting the port in. 

Since you posted here, were there any improvements? 

Should that not be the case, you can contact us via any method listed here and we'll be happy to help!