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Cannot receive SMS from HK bank and master card one time passcode

skuld1012
I'm a Participant Level 3
I'm a Participant Level 3

It was working in March and before. Not working recently. Checked with bank no issue from their side. Put SIM card to another phone still not receiving any code.

9 REPLIES 9

skuld1012
I'm a Participant Level 3
I'm a Participant Level 3

Latest update: Just retried, issue got resolved and both bank SMS and Mastercard OTP received. It was not working this morning during troubleshooting so I expect IT team did something to fix that. Anyway thanks the support team.

jkkwai
I'm a Participant Level 2
I'm a Participant Level 2

not sure if you've tried again but it worked for a bit for me last friday and yesterday - only blimps of time - then it stopped working again. fido really need to fix this or i'm thinking of switching carriers!

skuld1012
I'm a Participant Level 3
I'm a Participant Level 3

Seems like this issue happens from time to time and never gets resolved. If no solution, Better to move to service providers like koodo.

jkkwai
I'm a Participant Level 2
I'm a Participant Level 2

i'm having the same issue - it was working fine (last text received on May 19, 2022) then all of a sudden - it doesn't work anymore!!

khouya
I'm Qualified Level 1
I'm Qualified Level 1

Hi @jkkwai 

Issue Resolved ? Smiley

Make me a follow-up

 

Good morning @skuld1012 , sorry to hear you're having issues receiving short codes. Have you been in touch with the technical support team?  You can reach them from your device by dialing *611. One suggestion that I have that might work is to try a different messaging app. If you've been using a third party app, try going back to the stock messaging that came on your device. Just a couple of thoughts, I had success by switching to another messaging app. Good luck and I hope you can get a resolution 



skuld1012
I'm a Participant Level 3
I'm a Participant Level 3

Thanks for the advice. I contract the IT support and the guy was super nice, but couldn't figure out the issue immediately, so he created a ticket and let IT team follow up, will see.

khouya
I'm Qualified Level 1
I'm Qualified Level 1

Hi Smiley

What about your ticket, do u got IT follow up finnaly!

Have a nice day Smiley

skuld1012
I'm a Participant Level 3
I'm a Participant Level 3

It is not working again! And no further update on ticket. Maybe just switch service provider would be easier.