cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot change plan

ab-ah
I'm a Participant Level 1
I'm a Participant Level 1

Hello

I have a prepaid phone and trying to change it to monthly plan.

Whenever I try to do this online I get an error message. (screenshot)

 

Screen Shot 2021-02-01 at 7.53.42 AM.png

1 REPLY 1

FidoPierre
Former Moderator
Former Moderator

Hey @ab-ah

 

Certain transactions cannot be completed in our self-serve tools online. If you're looking to migrate from a Prepaid to Postpaid plan, we would need to get access to your account to set-up those changes for you. You can reach out to us through any of the options found on our Contact Page. 

 

We can also send you a PM from here. Let us know which you would prefer! 🙂