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When I tried to change my plan,I get the message "We’re sorry, but only the account holder can upgrade phones or make plan changes on this account. Please contact them so they can complete this transaction on your behalf."
Hey there @99Ning
This message would indicate that your current profile on Fido.ca does not have account holder access.
If you are indeed the account holder, please reach out to us on these channels so we can help you set up your online access