Fido employee,"Nevjeet", phoned me to give me 20gb data plan, Unlimited Text, Picture and Video Messages from Canada to Canadian, U.S. and International Mobile Numbers/ Unlimited Canada-Wide Minutes/- Call Display/- Voicemail/- Call Waiting/- Conference Call, with free s10 plus phone for 2 years contract for $115 + taxes per month on Aug, 6, 2019 @ 9:38am. But they changed my plan into 10gb instead, without my permission, on their confirmation email today. That's ridiculous. I tried to cancel my new phone and plan, but the customer service cannot do anything with it, after they put me on hold for half hour around 3 pm.
Hey there @Kasumiyy
Based on your original post, the order was completed by/with a call center representative, so the device would've been sent from our warehouse. In that case, the return will need to be mailed back to our warehouse.
Please note the following details before initiating the return:
You can find more details about our return policies here as well.
In regard to the operational hours of UPS, stores that close before 7 PM would generally be open earlier to give you a window to process the return. Alternatively, you can have someone you trust complete the drop at UPS so they can ship back the device.
Hope this helps, and let us know if you have any questions.