Cannot access account blocked for "suspected fraud"

[MartineM]

Hi,

I am out of Canada since 3 years  and my account has been blocked for "suspected froud", not sure what that means. I cannot use my phone number, cannot access my account online anymore, and cannot find a way to pay my late bill.  Fido chat has not been able to provide any solution for payment.

1. How can I pay my bill? All I need is a Fido bank account details so that I can make a trasnfer from overseas but it seems impossible to get!

2. How can I reactivate my account?

Extremely frustrating and no solutions offered.

[Cawtau]

Hello MartineM,

  Welcome to the community!

  Sorry to hear of your situation. It's possible your account has been flagged for suspected fraud if your phone has been outside of Canada for the duration you note. I imagine most customers with Canadian lines would not keep their lines active when they are out of the Country for that long. However, that is only my speculation.

  Here are the available ways to pay your bill. For payments from your financial institution, their payee name is Fido Solutions, though you would need your account number. I'm not sure whether an overseas bank will recognise Fido Solutions. You may need to contact customer service to see if they have additional routing numbers etc.

  Unfortunately, if your services are suspended due to fraud, I believe you would need to contact Fido's Fraud department to reactivate your account. You should note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts. You would need to contact customer service and they could direct you to their Fraud department. I understand you are currently overseas. They do offer a contact number you can call from abroad. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[MartineM]

Hi,

Thanks for the answer however ALL payment solution suggested require that I login into my account, which is impossible because Fido suspended it! I have been holding on the chat for 32 hours without anyone ever replying. Pretty shocking. Here I am , a customer willing to pay and no one answering. But Fido keeps on sending me these emotionally threatening emails about informing the Canadian authorities that I am not paying my bills. I want to pay, just Fido does not let me!!!!

[FidoAnthony]

Hey @MartineM 

We've contacted you via private message. We will be happy to continue with you from there! 😀