Cannot Change Plan Online

Cannot Change Plan Online

Cannot Change Plan Online

dodomuro
I'm a Participant Level 2

Cannot Change Plan Online

I cannot change my plan online, always gets message "We're working to improve this experience, but to continue right now you'll actually need to connect with us in person." I have already went to Fido store and they cannot help with that. Tried to call fido, keeps gettign dropped off and disconnected. plese help!

4 REPLIES 4
KAPABLE-K
MVP

Hello @dodomuro,

 

Welcome to the community!

 

Try using Internet explorer and see if it works, if you keep getting the error just keep trying it will work.

 

The website is probably getting hammered with lots of traffic.



dodomuro
I'm a Participant Level 2

it did not work. I think it has something to do with my account not the browser 

dodomuro
I'm a Participant Level 2

Finally got through the phone line after 2 hours of hold. Solved.

Hi @dodomuro!

 

Welcome! Thanks for the update, I'm glad you were able to get this sorted out!