Cannot Change Plan Online

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Cannot Change Plan Online

I cannot change my plan online, always gets message "We're working to improve this experience, but to continue right now you'll actually need to connect with us in person." I have already went to Fido store and they cannot help with that. Tried to call fido, keeps gettign dropped off and disconnected. plese help!

Flag this to a Moderator
Message 1 of 5
1,607 Views
Highlighted

Re: Cannot Change Plan Online

Hello @dodomuro,

 

Welcome to the community!

 

Try using Internet explorer and see if it works, if you keep getting the error just keep trying it will work.

 

The website is probably getting hammered with lots of traffic.



Flag this to a Moderator
Message 2 of 5
1,603 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Cannot Change Plan Online

it did not work. I think it has something to do with my account not the browser 

Flag this to a Moderator
Message 3 of 5
1,601 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Cannot Change Plan Online

Finally got through the phone line after 2 hours of hold. Solved.

Flag this to a Moderator
Message 4 of 5
1,573 Views
Highlighted
Former Moderator
Former Moderator

Re: Cannot Change Plan Online

Hi @dodomuro!

 

Welcome! Thanks for the update, I'm glad you were able to get this sorted out!



Flag this to a Moderator
Message 5 of 5
1,547 Views