"Hi, it's Fido: Sorry, your request didn't go through. We're not sure what happened. For more info you can reach us at https://fido.ca/contactus"
I ended up contacting someone directly online and after an hour they canceled the top up.
I also have no idea why I can't remove these add on's from the website directly.
Glad to know that the representative was able to have this removed for you.
The process to text Cancel to 222 is the way proceed to have this removed. If you have any situation concerning this happening, make sure to contact us to have this looked into.
Thank you for keeping us updated.