Cancelled 2 years ago, still charged interest?

[jihye5940]

Hi,

I had cancelled my 2 lines in January 2020, paid everything with double-checked with your representative.

Checked last balance after cancellation, nothing came up with invoice at that time. 

I checked my credit report on April 2022, and out of sudden, daily interest charges are getting bigger and it went through to the collection ageny. 

If this is regarding last month usage invoice, it should've sent me an invoice to my email address to notify me. 

I can't see the the bill or whatever, and it shows me I owe over $700 after 2 years, and it started ruined my credit score.

Can anybody please explain what I happened to me?

[Original_Lucy · Accepted solution]

Hello @jihye5940 , that would indeed be a shock to find an unexpected charge. You should probably  work with Fido customer support to figure this out. As this is a community forum, we don't have access to that kind of information.  Contacting customer support here is a good place to start. You could also engage with fidosolutions on Twitter. I hope you get this sorted out.  All the best