Hey @Wabari! Thank you for getting in touch with us!
We would hate to see you go and I'd love the chance to clear a few things up 
In terms of your first bill, you do get billed for the entire upcoming month + any partial charges from the activation date until the date of your bill cycle (chosen by the system). These aren't necessarily additional charges as you're being billed for your plan for the days it was active
For promotions, some of them do take some time to kick in. You will benefit from the full promotion though! For example, if it's a 12 month promotion and it starts after the 2nd bill, you still get it for a full 12 months. In the end, you're benefiting from the same promotion!
Finally, if you do decide to cancel, you'll be refunded the days the service were not used. This means that if your cycle goes until the 10 of September for example and you cancel on August 29th you are refunded from August 30th - September 10th.
I hope all this information helps! If you want us to check the account in detail don't hesitate to message us on Facebook or Twitter.
Hey @Jeffreyhumber,
Welcome to our community!
That's really not how we want you to feel about us, I'm sure we can get to the bottom of this together.
I'll send you a PM to take a closer look at your account, although for account specific questions in the future you can contact us here.
Talk soon!
