Canceling Device Protection

Canceling Device Protection

Canceling Device Protection

I'm a Participant Level 1

Canceling Device Protection

Hello there,

I was wondering how to cancel the preium device protection? I tried calling but the phone wait times is too long. 
Previous posts suggested I private message Fido Solutions, but then they told me to post here. Not sure how to get this 13cad per device extra charge to both numbers I have on my account.

 

Any help appreciated. Thanks.

1 REPLY 1
Moderator

Hey @iWonder

 

A few add-ons can only be removed through customer care channels and the device protection is one of them. While we love to help our valued customers, the Community is not a primary servicing channel. For that you can contact us through these methods. I understand the wait time on call was long, but don't forget that we provide other support channels as well to assist our customers. 😊

 

You can send us private message on Facebook/twitter for a quicker response, or even message us through live chat. I hope this helps!