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Cancel the Data top up adds on

I'm a Participant Level 1
I'm a Participant Level 1
  1. 47DFD0C1-6896-4F03-B512-993083E7893E.png


    I would like to change my old monthly plan to a new one; however, when I am checking out, I notice that there is no way I can cancel my Data Top Up Add ons. Every time I press the Edit button beside the Data Add ons, it backs to the previous page and the only add ons thing is a free voice message, and none of my Data Top up add ons are there. Do you guys have any ideas that I can cancel my Data Top up add ons without ahead to the stores??? Btw, sending CANCEL to 222 doesn’t work for me..


Hey @MingruiYang! Welcome to the community. Smiley


Looks like we'll have to take a look at your account for that. You can contact here or we can send you a PM to help you through the community.


Let us know.