@Camila3 wrote:hi ! I tried calling customer services to cancel my account however apparently I have to present myself at a fido location, which is not possible since I am out of the country. Is it possible to still cancel the account since I am no longer using the services ? I have being told that I could cancel it by chat services.
thanks
@Camila3 according to Fido support to cancel a line can only be done over the phone taken from here.
Most likely that agent did not want to have a cancel account against him/her.
Hey @Camila3! Welcome to the Community.
It's definitely possible to cancel your account while abroad. I'll send you a PM so we can have a look into your account. 
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