Hello Hershil,
Sorry to hear of your dismay with your bill increase. You should note, though, many Fido / Rogers customers also faced a similar increased bill (see here). I understand you don't believe the increase was communicated to you. Fido usually provides notification of price increases in your bill a few months prior to any actual increase. As far as I am aware, the customers were notified back in December (see here).
You should also note that this is the community forum and not intended as a venue for customer services. We do not have access to customers' accounts. I understand you have already attempted contacting Fido, however, if you wish to discuss the matter, you would need to re-contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. If you are not satisfied with their assistance, you would need to escalate the matter through customer service.
Hope this helps 😀
Cheers
