Can't enable Wifi Calling on iPhone SE

[x_liu]

When I try to enable the wifi calling, I got the message shown below. what shall I do? Thank you

[x_liu · Accepted solution]

well, it was solved by remove and reinstall the SIM card...

[briankbc]

We have an iPhone 8 with the same problem.

If reinstalling the SIM card means taking it out and putting the same card back in, it does not work

[FidoSaira]

Hey @briankbc, 

Congrats on your first post!

The solution might have worked for them, but it doesn't necessarily mean it works for everyone.

Is your device purchased from Fido?

[briankbc]

My apologies - the solution worked for someone else but not for me

Yes - iPhone 8 purchased directly from Fido 2 weeks ago.

The message indicates that it needs to be set up on our account.

Am I taking that too literally?

I have a Galaxy 8+ and had no problem enabling WiFi Calling.

It's on the same account as the iPhone but a different number

[FidoNick]

Thanks for testing @briankbc!

We'll resolve this, I'm sending you a PM

[FidoCharles]

Hey @x_liu 

Welcome to the Community!

Everything is working on your side?

Good news! Thanks for sharing your solution as well