Can't change credit card information

[Bubba1]

Ive contacted Fido by phone 3 times amd spoke to 3 different respresentatives eacj time and they still can't or won't let me change my credit card information. So every month I have to use vouchers. Why does Fido treat pre-paid customers so poorly. I can't get answers from them at all and they refuse to help. As far as Im concerned they are just another mickey mouse run company...why is it that way???

[FidoPierre]

Hey @Bubba1, 

I'm sorry to see you're experiencing difficulties with this process. Changing your credit card information for your prepaid account is actually something that can be done directly through our self-serve tools.

You can do it online by logging in to My Account and selecting Charges & Payments, or with our IVR System by calling 611 and selecting the options  #3, #4 and #2 when prompted.  

I hope this helps! If you are still experiencing trouble with this I would have to suggest contact us again so we can take a closer look together.