Can no longer see "usage" details as an option on fido.ca ! Why ??

Can no longer see "usage" details as an option on fido.ca ! Why ??

Can no longer see "usage" details as an option on fido.ca ! Why ??

SOLVED
I'm a Participant Level 3

Can no longer see "usage" details as an option on fido.ca ! Why ??

 

I am on prepaid and it's very inconvenient to not be able to see what kind of usage I have had and how many minutes or text messages I have left remaining.. So why is this option no longer available when I log into my Fido account online ??

 

How does this benefit me ??

 

Peeved !

 

 

***Edited to add labels***

Accepted Solution

Re: Can no longer see "usage" details as an option on fido.ca ! Why ??

Solved by Former Moderator FidoJenny

Hello kaoru,


Unless we are improving some technical difficulties, your online usage is no longer accessible because some minor or important modification or updates were done on your account.


The View Usage link should be available again 4 to 6 days from the closing date of your account billing cycle (even if you're on prepaid).


Please let me know if you need more clarification or if you need more assistance.

View solution in context
3 REPLIES 3
Fido Employee
Fido Employee

Hey everyone!

Although this thread is quite old and the info provided FidoJenny is 100% accurate, I just want to add an extra piece of advice. If it's our website that is experiencing some technical difficulties, you can always dial the *225 on your phone to check the balance and validity period.

Hope it helps!



Former Moderator

Hello kaoru,


Unless we are improving some technical difficulties, your online usage is no longer accessible because some minor or important modification or updates were done on your account.


The View Usage link should be available again 4 to 6 days from the closing date of your account billing cycle (even if you're on prepaid).


Please let me know if you need more clarification or if you need more assistance.



I'm a Participant Level 3

so, I think my closing cycle's the 16th of May.. so around then I would be able to see the usage ??..

 

I hope that option comes back real soon.. keeping an eye on the 4-6 days you mentioned :), thanks Jenny.