Can I have my account suspended?

[miiiild]

Hi, I need to suspend my plan for a few months because I'm traveling abroad. Could u plz tell me what to do? Thank you 

[KAPABLE-K · Accepted solution]

Hello @miiiild,

Welcome to the Fido community!

You will need to contact customer support to have the line temporarily suspended.

A few things to note:

1. You need to have been with Fido for a minimum of one month and must not be in a contract.
2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

You can contact customer support through any of the available methods listed here.