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cannot upgrade phone

junyoung
I'm a Participant Level 3
I'm a Participant Level 3

Hi,

 

I am trying to upgrade my phone and I can't proceed with step 2. I keep getting the following message "We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)"

 

I have tried on different browsers (chrome, firefox, edge) after emptying cache / deleting history. However, it did not solve the issue.  Can anyone help me upgrade my phone?

3 REPLIES 3

FidoAnthony
Moderator
Moderator

Hey @junyoung,

 

We can definitely help you with your upgrade.

 

To get started, you can reach out to us here and one of our specialists will be happy to get it done for you! Alternatively, we can send you a PM via the community. 

 

Let us know how you'd like to proceed! 😃

 



junyoung
I'm a Participant Level 3
I'm a Participant Level 3

Hi Anthony

 

Can I get a PM?

I've sent you a PM, @junyoung. Talk to you there! 😃