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Can I change to another color on a back order phone?

Shaunamo
I'm a participant level 1
I'm a participant level 1

I recently upgraded mine and my partners phones to a S24. I ordered his in Black and we received it. I ordered my phone in Violet but it looks like its on backorder I think. Can i change the color of the device, so I can receive the phone. I really need a phone and my S10 is glitching very badly.

Can this be done?

2 REPLIES 2

KAPABLE-K
MVP MVP
MVP

Hello @Shaunamo, you must cancel the original order and place a new one for a different colour.



Hi @Shaunamo , you would have to check with customer support Here  to find out if this is possible. You can call in by dialing *611 to speak with someone or by using any of the options in the link above