Can I change to another color on a back order phone?

[Shaunamo]

I recently upgraded mine and my partners phones to a S24. I ordered his in Black and we received it. I ordered my phone in Violet but it looks like its on backorder I think. Can i change the color of the device, so I can receive the phone. I really need a phone and my S10 is glitching very badly.

Can this be done?

[KAPABLE-K]

Hello @Shaunamo, you must cancel the original order and place a new one for a different colour.

[Original_Lucy]

Hi @Shaunamo , you would have to check with customer support Here  to find out if this is possible. You can call in by dialing *611 to speak with someone or by using any of the options in the link above