Welcome to the community!
While most plans include Call Display, the option to show the name of the caller is a separate add-on service (Name Display). The Name Display is available with the Voicemail Value Packs (see here). Alternatively, the Name Display is also available as a standalone add-on. However, you would need to contact customer service to add it to your line. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀