April 2020
Hi! I have a question...I have a credit limit of 300 dollars, I reached 600 dollars and more before my account has been blocked. Why they didn't suspend it just after reach the credit limit? thank you
April 2020
Hey @PAOLO1985!
At this time, due to Covid19, we aren't suspending any services between March 16th and June 14th. This also applies if you have a credit limit.
Are you certain your account is suspended? This shouldn't be the case.
That said, we're also offering flexible payent options to those who may need a break right now. If you need to set up a payment arrangement you can reach our credit operations team. You can dial *732 on your Fido phone to reach them, or chat with them via LiveChat over here.
I hope that info helps out