Boxing Day Online Purchase

[hannahef]

Hi!

I ordered an iPhone 13 and a plan change online on boxing day but I am not sure if the order went through. I don't see any device added to my fido account and I didn't receive any confirmation email. I did get a confirmation of the plan change but nothing about the phone purchase.

Could you please confirm if my order got placed or not. Thanks

[bunbun25]

I have ordered IPhone 13 on Nov 27th, up to now there isn't any confirmation email or order showed under my a/c, contacted CS at least 10 times to asked, only option I can do....wait!!!!! If Fido can handle such as many order so don't put this promotion, what a silly procedure and company! 

[Hokeman]

My phone too is "being processed"
(It too was ordered on boxing day)

Because of this, I cannot do anything on my account.

Any way to just go to my local store to pick up the phone?

[JDG4K]

I guess I'm not alone... I ordered a phone on boxing day and supposed to be a birthday present (Jan 6). I don't think this will be delivered on time. Not even processed yet. Now, i have to get something else. THANKS FIDO!!! You should atleast send an email regarding the delay or whatever - i have to look up through to get an update.

[FidoAnthonyZ]

Hello!

We have a much higher volume of orders during this period and certain devices are in higher demand which can cause a slight delay to receive your phone. You'll receive an e-mail with a tracking number as soon as it's shipped.

[YubeiWu]

Hi Hannah,

 I ordered an iPhone 13 on 26th and got an email from Fido on 30th, told me that my device order is running late.
Any updates of your order?

Yubei

[ali2010]

Hi, 

I ordered an iPhone 13 on 26 Dec too. But it did not get any confirmation email or delay email. did they mention when they will ship your device? 

I contacted the fido chat service and they told me the delay is related to apple, not fido.

[YubeiWu]

Hi, I just got another email from fido, told me that my order is still being processed but did not mention when they will ship my order.

[ali2010]

ok. I checked again with CS. He said it takes 1-2 weeks.

[YubeiWu]

1-2 weeks since the order date?

[ali2010]

No, from now!!

[YubeiWu]

That's ridiculously long...

[JH18]

Hi Hanna, the same thing has happened to me. I am responding to see their answer to you.