Bought a phone from Apple and I have protection plan ?

[Swap22]

I bought the phone from Apple 2 days ago and I have protection plan and it’s on my account.  I got into accident and my phone is no where to be found with my wallet and other stuff.  

If if I have the device protection on will they send me the phone ? And also I called brightstar and they like no it’s not on the account so what do I do ?

[FidoCharles]

Hey @Swap22

We hope everything is alright on your side!

With the information you gave, it looks like it's not the Device Protection you have with us, but the Apple Care

So with your current situation, it would be best to contact Apple directly to check your options

Let us know if anything

[Swap22]

It’s device Protection I pay$11 per month to Fido. On the bill it said device protection. 

[FidoKija]

I see! Let's take a closer look into your account for that then. 

I'll be sending you a private message so we can do so! See you soon.