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Bill payment

Jshardlow
I'm a Participant Level 1
I'm a Participant Level 1

I made a bill payment at my bank, I later found out it takes 3-5 business days. I called Fido and told a representative she said no problem a note will be made of that and there will be no disruption of service. I just got a text yesterday saying my service is going to be canceled until they receive my payment. With the long weekend now what do I do?

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Jshardlow,

 

Welcome to the community!

 

I would call customer service one more time to make sure the system does not suspend your service. 

In the future making a payment by credit card or in person at a Fido location would be the fastest way to bring your account back to good standing.