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Bill over charged

I'm a participant level 3
I'm a participant level 3


This is a  rip off I mean I have paid for the $34/month package and I added $20 extra... either I get a refund or a proper balance or Fido 0s my balance as I am an international student and I have no way of paying this surplus charges ... pls rectify this ASAP don't scam students like this


Senior MVP Senior MVP
Senior MVP

Hello JR29,


  I replied to your other post here. As mentioned in that post, these forums are community-driven and not intended as a venue for customer services. We would not have access to customers' accounts nor any details of your situation.


    Have you had a chance to view the details of your bill? You can do so via your My Account --> View & Manage bill. From your Bill overview, you can View and/or Save a PDF copy of your bill. Alternatively, you should be able to view additional charges online through the Usage summary.


  If you wish to discuss the matter you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Though you would still likely need to contact the Credit Operations team to remove the suspension as mentioned in my other reply.


Hope this helps 😀