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Bill of -11$

Hargun07
I'm a participant level 1
I'm a participant level 1

Actually I switched my carrier from Fido to bell on 30 December and today I received an email from Fido showing the bill of -11$ but when I opened the app it shows the sna amount and written that you do not have to pay any amount so I am not sure about that 

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Hargun07,

 

  Welcome to the community!

 

  From what you note, it would appear you have a credit on your final bill. That usually happens because your services would have been prorated for the remaining days you had with Fido. Credit balances on final bills are usually send to the address on file.

 

You should note that the forums are community-driven and not intended as a venue for customer services. As such, we would not have access to customers' account information. If you wished to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers