Hello Girl11,
Welcome to the community!
Sorry to hear you have not been able get in contact with customer support. However, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor know the details of your situation.
I understand you have already attempted to contact them, however, yesterday was the National Day for Truth and Reconciliation -- a Federal statutory holiday. That could have been the reason customer service was not available.
To clarify, however, had you cancelled your services or merely shut-off your phone? It it was the latter, you should note that post-paid plans would continue (regardless of whether you actually use the services) until you cancel your services. Simply shutting-off your phone does not cancel services.
If you would like to discuss your situation, you would need to contact customer service during their availability hours. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
