I was offered the win back offer to get $200 credit for each line under my account, and I confirmed the offer couple times during the phone conversation. Since it will take up to 48 hours to get the plan confirmation, I have no way to confirm beside just confirming with the agent. After 18 hours I got the confirmation email, the plan it's a little bit to understand and I called the payment team, they said I don't have the credit under my account. What a ridiculous service!!! I said I confirmed couple times during the conversation and the payment team said Oh so sorry, I can't see the notes said I will get the credit, so I won't get the credit. Firstly she suggested me to wait until 1st bill come out to see if I will get the credit, then I replied it will pass the guarantee stratification period. Then she potent to try to do something like ask the winback team to call me back and when I request to release the previous recording, she direct me to email the privacy team which will take up to 30 days to contact me back?! To be honesty, very disappointed with FIDO service, and I asked again if the notes didn't mention the credit, is it possible I will get the credit, she said NO. WHAT?! Then what will be the reason she asked me to wait the 1st Bill? HELLO???? I really need any contact to speak with the upper level manger.
