Hi, I can no longer find reference to the by the minuite plan on the website, what's the deal?
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Hi @bn880 & welcome to the Community!
Starting February 1, 2018, Prepaid customers on the By the Minute will be migrated to our new $10 By the Month plan. This plan comes with 50 minutes and 50 text messages. This price plan will offer more value to customers for their monthly top-up. A few things to note:
Hope this helps.
Thank you for the feedback, we appreciate it!
I understand where you're coming from. One of the reasons it was changed is that many customers had high unused balance. We offered this plan instead, so you can get the most value out of your refills.
Let us know if you have any other question.
It will be a good value only If Fido lets the customers pay the plan with the unused balance. It is not the case. Fido has charged my credit card, and I have over $400 in balance.
We do have different options available to help you manage your balance :).
You can trade-in a portion of your current balance to extend the expiry date of your account. If you take advantage of that offer, you will not need to refill your account for 6 or12 months, depending on which offer is available to you. During that period, your remaining balance will be used toward the cost of your plan. This will enable you to use some of the balance that you've accumulated without having to worry about refilling every month to keep your balance from expiring.
To better assist you can let us know which Prepaid plan you're currently on and what method of payment is used to refill your account?