Agents not honouring price plan change quotes

[MikeM3]

I have a price plan with a promotion that just expired. I contacted Fido support a few weeks ago and they told me to contact them after the promotion had expired and they could apply the price plan quoted to my line. Fast forward to today, and the "Specialist" I spoke to confirmed this could be done, but that it would have to go through the Loyalty department. The loyalty department now refuses to honour the price I've been quoted twice because "that plan doesn't exist in our system". Loyalty? What a joke. You're willing to lose a long time customer because you can't be bothered to simply honour the price you've told me twice and build a system that can apply a discount. Gonna have to take my money elsewhere.

[FidoKenny]

Hello.

I'm really sorry to hear about your experience. In order to get this resolved, it will be necessary to contact our customer service.

You can easily find all the ways to reach us here.

[MikeM3]

But that's exactly what I've done twice now and your customer service and loyalty departments have not been able to help. I would like this resolved, but I do not have two more hours to spare only to be told the same thing. Can someone proactively contact me instead?