Added Line Not Showing in Account, how to access new eSim?

[J77]

Appreciate any help with this. On Saturday I added new line to my existing account by using the website, at the time the system gave me a temporary phone number and said my phone could use an eSim. I plan to port a Rogers number that is using a physical sim to the new Fido eSim line.

A couple hours later received an email saying new line is now active on my existing account with the new phone number and pdfs of agreements.

Issue is as of Sunday the new line is not showing when I log into my account?  How do I access the new eSim to begin the porting process?

[J77]

Update - on Monday the new line appeared online. I removed my Rogers sim and put it in a backup phone, then actived the new Fido eSIM., and requested a port of my Rogers number to Fido. Received a text on the Rogers line to confirm the request, replied with Yes and received another text that the port would proceed. It was done in 10 or so minutes.

[FidoValerie]

Hey @J77
 

We're glad to hear this is resolved and that you were able to transfer your phone number over quickly! 
Thank you for the feedback and your participation to the Community forum.